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Chris Lewis
April 18, 2022
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Task Name (Team Process Design case study)

Business process management (BPM) is the art and science of controlling how work is done in an organisation in order to assure consistent results and to capitalise on improvement possibilities.
Purpose- The purpose of this task is to assist students with practical experience in working in teams utilising Process design techniques to develop process model and recommended to-be process model.

Learning Outcomes

Examine and compare different project management approaches used on IT projects.

Examine and compare several ways for coordinating IT project transformation.

Use approaches for project planning and selection.

Demonstrate leadership, team development, and performance management approaches for IT projects, both theoretically and practically.

Apply decision-making and problem-solving techniques to address and avoid a variety of issues on IT projects.

Use delegation and negotiation tactics to manage IT projects’ organizations, stakeholders, and team members.

Develop written and oral methods for producing and presenting IT project documentation.

Manage IT projects using a systems thinking approach.

Model, analyze, grasp, and develop business using analytical techniques

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In this assignment, students will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams are required to: i). undertake research and complete a business process report based on a case study (provided by your lecturer/tutor), and ii). give a team oral presentation or record a video of an oral presentation discussing your business process report.
Presentation- Teams will be required to give a presentation or record a short video in which your team will present their report and business process model.

Specific criteria for the business report include:
a). a description and application of a process categorisation model (e.g. Porter or Earl)
b). a description and application of the Capability Maturity Model (CMM)
c). apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function
matrix and identify all associated processes
d). use appropriate software, model any two (2) of the processes identified in part (c)
e). provide an explanation of how each of the models created in part (d), adhere to Mendling
et al s (2010) 7PMG guidelines discussed in the week lecture
f). consider each model produced in part (d), calculate the process cycle time for each of the
two (2) processes modelled. Any assumptions made should be documented in the report
g). use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify
any two (2) design flaws in the as-is models created in part (d). Use heuristics and any
appropriate product-based design approaches and display the impact of any heuristic
measures on the Devil’s Quadrangle. Document any assumptions in the report.
h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form

Case Study

Ballarat Beauty Basics provides a range of basic beauty therapy options. Fast hair, waxing and nail treatments are available for clients from Ballarat and outlying areas. Ballarat Beauty Basics provides services to new clients and existing clients.Hair appointments offered include a cut and blow wave only (colouring or foils etc are not offered). Social networkers rave about the quality of service, cleanliness of the salon and the friendly professional staff.On check-out reception staff provide all clients with a copy of the salon’s latest newsletter and existing clients also receive a show bag of beauty give-aways. Each client is asked to pay their fees in full. A discount of 5% on any hair, skin or nail treatment is given to existing clients with health care cards or pensioner cards. The discount check usually takes around 5 minutes for each appointment. All clients are invited to book in for their next appointment.This takes around 5 minutes. Fees for hair, skin and nail treatments are as follows:

ITECH5404 Case Study
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