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Chris Lewis
May 2, 2022
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Strategy and Leadership in Tourism and Hospitality MBA652 are among one the core subject taught to students pursuing Master’s of Business Administration from Kaplan Business School, Australia.

The Kaplan Business School offers a wide range of undergraduate and post graduation courses in a variety of streams like Accounting & Commerce, Hospitality & Travel, Business Management & Studies, Business Analytics, and many more.

The purpose of the subject Strategy and Leadership in Tourism and Hospitality MBA652 is to help students to learn how to influence and inspire the entire organizations, not just teams, and guide and enhance entire regions, not just venues. The subject covers a variety of topics such as Leadership styles and stakeholder management for the tourism and hospitality sector, Employees engagement and motivation, how to mentor and train employees to have an inspiring work environment, Stress management and mental health of employees to work efficiently, Strategic risks and Crisis Leadership, Strategic decision-making skills for tourism and hospitality sector, and many more.

MBA is a professional degree program that provides students with an opportunity to learn in-depth the concept and theories of the subject concerned and to know the real business world.
More About The Subject- Strategy and Leadership in Tourism and Hospitality MBA652 Understanding Leadership.
Leadership is the ability of an individual or group of individuals to influence and supervise the other members of the organization to meet the organization’s goal effectively and efficiently.
Characteristics of a good leader are-

Have a clear vision.

Should inspire and motivate other employees toward the right path.

Possess strategic and critical thinking skills

Have good communication skills.

Should be a good listener.

Have a sense of responsibility and dependability

Principles of Leadership

1. Facilitates employee care and environmental stewardship;
2. Promotes a culture of trust and respect; and
3. Encourages ethical practices in a global tourism and hospitality context.

Types of Leadership Styles in the Tourism and Hospitality Sector

Servant Leadership

The servant Leadership style is a leadership style where the leader of the organization prioritizes its employee’s needs and extends its caring vision to the organization in order to achieve authority than power. This type of leader promotes innovation in the organization, empower employees and assure the well-being of other around them.

Servant Leadership – Its Motive, Mode, and Mindset


Transformational Leadership

Transformational Leadership style is a leadership style that encourages, inspires, and motivates employees to innovate and generate change in order to help the organization grow and influence its future success.

Transactional Leadership

The transactional Leadership style is also known as managerial leadership. It is a leadership style in which the leader uses rewards and penalties to motivate his or her employees to perform at their best.

Agile Leadership

The agile Leadership style is a leadership style that aims to remove impediments to success in order for staff to be more effective and productive. There are three agility levels through which a leader should progress to reach the capacity of leading effectively in the current volatile, uncertain, complex, and ambiguous world:


Ethical Leadership

Ethical leadership entails demonstrating normatively suitable behavior through personal acts and interpersonal interactions, as well as promoting that behavior to followers through two-way communication, reinforcement, and decision-making.
Ethical Leadership principles are-







Stakeholder Management

Stakeholder management is a critical process of maintaining, organizing, monitoring, and improving your relationship with your stakeholders.
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Assessment Details

Assessment1 – Consultancy Webinar MBA652

The purpose of this individual assessment is to foster students’ ability to analyze and select the most appropriate contemporary leadership practices for the tourism and hospitality industries by demonstrating skills in critical leadership, problem-solving, and reflective learning relating to the tourism and hospitality industry.

Organizational restructuring is a strategy commonly deployed when a business needs or wants to transform its people and operations for the better. Such a strategy can be challenging to implement effectively, especially when an organizational restructuring occurs due to the business engaging in unethical and illegal practices.
Presume that you have been asked to provide strategic advice on the most suitable leadership profile and associated human resource processes for a tourism and hospitality organization that seeks to hire a new Chief Executive Officer (CEO). The CEO would need to address the toxic organizational culture that fostered unethical and illegal misconduct demonstrated through systematic breaches of relevant legislation and rules.

More specifically, you are required to record an 8-minute consultancy webinar addressing the executive leadership board by advising on the:
• Preferred leadership style/s to address immediate needs of highly dependent stakeholders.
Your advice must be based on a thorough analysis of various leadership style/s and
relevant theories and concepts.
• Associated human resource processes needed to find the right candidate. Your advice must be based on relevant theories and concepts covered in week 3.
• Required strategies for improving employee engagement and motivation to facilitate
organisational change in leadership. Your advice must be based on relevant theories and
concepts covered in week 4.

The findings presented in the webinar must be accompanied by PowerPoint slides and be based on a minimum of 10 scholarly and peer-reviewed sources of information published no longer than five years ago and relevant to the field of tourism and hospitality leadership. These sources must be presented in the video in the form of in-text citations and a reference list adhering to the Kaplan Harvard Referencing Guide. Wikipedia and other ‘popular’ sites are not to be used.

Assessment2 – Case study (Covid-19 Pandemic) MBA652

The purpose of this individual assessment is to foster students’ ability to understand the relationship between human resource management and the broader strategic planning functions within an organization by critically evaluating the utility of various human resource functions within a tourism and hospitality context. More importantly, students will be given an opportunity to recommend ways in which current leadership practices and styles can be applied in the context of a diverse and dynamic workforce.
Individually, you are required to write a 1200-word critical analysis based on a case study that focuses on the effects of burnout on tourism and hospitality employees.

⦁ At the end of the week 7 class, your workshop facilitator will provide you with a case study that you will need to analyze critically. Once received, your first task is to read it carefully and identify the symptoms and reasons for burnout by drawing on the leadership failures that may have occurred.
⦁ Based on the identified symptoms and reasons for burnout, your next task is to develop a set of organisational strategies and tactics aimed at engaging, motivating, mentoring, and training tourism and hospitality employees by drawing on the importance of managing stress and mental health from a leadership perspective. In developing these strategies and tactics, you will need to utilize relevant theories and concepts covered in weeks 2 to 7.
⦁ To conclude your case study analysis, you are to make a recommendation to the business owner as to which specific leadership qualities must be sought from a leader who will be placed in charge of implementing the above-mentioned organizational strategies and tactics. In justifying your recommendation, you must draw on at least three recent industry examples of a successful change in leadership approach within the tourism and hospitality sector.
⦁ In preparing your case study analysis, you are required to use at least 12 sources of information and reference these in accordance with the Kaplan Harvard Referencing Style. These may include websites, government publications, industry reports, census data, journal articles, and newspaper articles. These references should be presented as in-text citations and a reference list at the end of your case study analysis. Wikipedia and other ‘popular’ sites are not to be used.

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